Warranty

Limited Warranty

Last updated: September 8, 2026

What your warranty covers

Solid Spare provides the original purchaser with a one-year limited warranty against defects in materials and workmanship on all parts sold, unless a different warranty period is stated on the product page or original order invoice. The warranty begins on the original purchase date shown on your invoice or proof of purchase. A repaired or replacement part is covered for the remainder of the original warranty period; the warranty does not restart, except where applicable law requires otherwise.

Support for an approved claim

For an approved claim, Solid Spare will, at its option, repair or replace the defective part at no charge. If we cannot provide a repair or replacement within a reasonable time, we will refund the purchase price of the affected part.

For approved warranty claims and items that arrive defective within the 48 contiguous United States and Washington, DC, Solid Spare covers return shipping and shipping of the repaired or replacement part. Please contact us before returning an item. We will provide return instructions and a prepaid shipping label. No restocking fee applies to approved warranty claims.

Choose a replacement option

  1. Return first: We inspect the returned part, normally within 3 business days of receipt. If a replacement is approved and available, we ship it within 2 business days after inspection. If repair is needed or a replacement is unavailable, we will explain the next step and expected timing.
  2. Advance replacement: Where available, you may pay a temporary deposit equal to the replacement item's price, disclosed in writing before payment, and we send the replacement before receiving the original part. Use our prepaid label to send the original part back within 30 days after receiving the replacement, unless we agree otherwise in writing. Keep your carrier drop-off receipt; a carrier delay after timely handoff will not count as a late return. We normally inspect returns within 3 business days of receipt and issue an approved deposit refund within 2 business days after inspection, to the original payment method. Your bank may take an additional 2–7 business days to post it. If the original part is not returned by the deadline, the deposit is retained as payment for the replacement. If inspection finds the claim is not covered, we will explain why and give you the choice to keep the replacement with the deposit applied to its price, or arrange its return for a deposit refund. We will explain any return arrangements and costs before you decide.

Request warranty assistance

To request help, open our Contact Us page. Include your order number if available, proof of purchase, the product or part number, a description of the problem, and relevant photos of the part and packaging. Please provide an accurate email address; a phone number is optional. Our team aims to review your request and reply within 1 business day, Monday through Friday excluding public holidays. Do not return the part until you receive our instructions.

For items that arrive damaged, defective, or incorrect, please also see the Refund Policy. Its voluntary-return window and unused-condition requirements do not limit eligible warranty claims.

Coverage exclusions

This limited warranty does not cover normal wear or damage caused by abuse, misuse, accident, neglect, alteration, improper installation, or improper repair. Use of an independent repair service or third-party part does not by itself void this warranty; coverage may be denied for damage caused by that service or part.

To the extent permitted by applicable law, this warranty does not cover removal or reinstallation expenses, labor charges, equipment rental, downtime, or damage to other parts. This does not limit the repair, replacement, refund, or shipping obligations expressly stated above.

Your order terms and legal rights

Any order-specific warranty terms agreed to by Solid Spare and included on the original order invoice remain binding and control for that order if they conflict with this standard warranty or our Terms of Service.

This limited warranty is in addition to any rights and remedies you may have under applicable law. Solid Spare does not exclude implied warranties or statutory rights that cannot lawfully be excluded. To the extent permitted by law, Solid Spare is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.