Shipping policy

Last updated: September 8, 2026

Solid Spare offers free shipping on all orders. No minimum purchase is required, and no shipping charges are applied at checkout.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington DC.

We are unable to fulfill orders to Alaska, Hawaii, or US territories, including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands. We also do not deliver to APO, FPO, or DPO military addresses, and we do not offer international shipping. Addresses outside our delivery area cannot be processed at checkout.

PO Boxes

Deliveries to PO boxes are not available. Because orders may be assigned to any of several carriers, and not every carrier services PO box addresses, a physical street address is required to complete your order. If a PO box address is submitted, we will reach out to request an alternative; orders that cannot be resolved will be cancelled and fully refunded.

Order Processing

Orders are typically processed and dispatched within 1–3 business days, unless a different timeframe is noted on the product page. Business days are Monday through Friday and do not include public holidays. Orders received on weekends or holidays enter processing on the next business day.

Estimated Delivery Times

Following dispatch, most orders are delivered within 3–5 business days. Including processing, the total time from order placement to delivery is generally 4–8 business days.

All delivery windows are estimates and cannot be guaranteed.

Shipping Carriers

All orders ship via ground service. We partner with national, regional, and last-mile carriers, and the carrier assigned to your shipment depends on the delivery destination, the dimensions and weight of the package, and the warehouse handling your order.

Carriers we work with include, but are not limited to, UPS, FedEx, USPS, DHL eCommerce, OnTrac, GLS, Amazon Shipping, Veho, UniUni, SpeedX, Better Trucks, CDL Last Mile, LSO (Lone Star Overnight), and Spee-Dee Delivery. Our carrier partners are subject to change without notice.

Carrier selection is not available, and we cannot commit to shipping any order with a specific carrier.

Multiple Shipments

Inventory is distributed across multiple warehouses throughout the United States in order to shorten delivery distances. Orders containing several items may therefore be fulfilled from more than one location and arrive as separate shipments on different dates, each with its own tracking number. Receiving a partial delivery does not indicate a problem with your order.

Order Tracking

A dispatch confirmation email containing tracking information is sent once your order ships. Orders divided into multiple shipments will generate tracking for each package. Please allow up to 24 hours for tracking information to begin displaying carrier updates.

Address Accuracy

Please verify your shipping address before completing your purchase. Solid Spare is not liable for orders shipped to an address that was entered incorrectly or incompletely at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment or to process a refund.

Shipping Delays

Carrier operations, severe weather, and other events can affect estimated delivery dates. Our team will assist with delayed or missing shipments as explained below.

Missing or Damaged Deliveries

If delivery is overdue, tracking has stopped updating, or a package marked delivered is missing, contact us. Include your order and tracking numbers if available. Check the address and safe delivery locations, and retain packaging and photos of any damage.

Solid Spare will work with the carrier and keep you updated; you do not have to resolve a carrier claim on your own. If the shipment is confirmed lost before delivery or delivered to the wrong address despite a correct address on your order, we will arrange a free replacement or refund. If delivery cannot be confirmed and the matter remains unresolved 10 business days after your report, we will offer a replacement or refund. For transit damage, we pay approved return and replacement shipping, or refund the affected item if a replacement is unavailable.

A delivery scan does not automatically close a missing-package report. We review the available evidence. Theft after confirmed delivery to the correct address and incorrect addresses supplied at checkout are reviewed separately and are not automatically covered. Your nonwaivable rights under applicable law remain unaffected.

Contact Us

For questions regarding shipping, or for assistance with an order already in transit, please contact us.